Refund policy

Overview

VSC accepts returns within 60 days of delivery, for both defective items and general (“change of mind”) returns, as outlined below.

Defective / Warranty Returns

• Within 60 days of your VSC invoice: Eligible for free replacement or full refund to your original payment method, at no cost to you.
• After 60 days: Defective items must go through the manufacturer's or VSC's authorized warranty station for repair.

Non-Defective Returns (“Change of Mind”)

Within 60 days of delivery, you may return an item you no longer want. Refund amount depends on the item's condition and category:

• Small parts and accessories: Free return shipping, full refund, regardless of condition.
• Large freight-shipped items (interactive displays, projector screens, and other oversized/freight equipment): You arrange and pay return freight, and the refund depends on condition:
  • Unopened, in original packaging: Full refund, no restocking fee.
  • Opened, but complete and undamaged: 10% restocking fee.
  • Damaged, incomplete, or showing signs of heavy use: 20% restocking fee, in addition to any deductions for missing parts.

Return Conditions

All returns must meet the following conditions:

• A copy of the original VSC invoice must be included with the return.
• All original parts, accessories, and documentation must be included; missing parts will be deducted from the refund.
• Items showing installer or consumer abuse or damage beyond normal evaluation/testing will not be accepted.
• VSC only accepts returns of products purchased directly from VSC, Inc.

Return Authorization (RA) Process

A Return Authorization (RA) number is required before sending back any merchandise. Returns received without a valid RA number will be sent back to the customer at their expense.

• Contact VSC to request an RA number before shipping anything back.
• RA numbers are valid for 30 days only. After that, a new number must be issued.
• All returns must be shipped freight prepaid (except large freight items, which the customer arranges) and double-boxed.
• Display the RA number clearly on the exterior of the package.

Processing & Refunds

• Allow 7–10 business days for processing after VSC receives and inspects your return.
• Refunds are issued to your original payment method.