Privacy policy

Overview

This Privacy Policy describes how VSC (Visual Sound Communications, Inc.) collects, uses, and shares your personal information when you visit or make a purchase from shopvsc.com.

Questions about your privacy? Contact us at customerservice@shopvsc.com or call (800) 872-5744, Mon-Fri 8:00 AM - 5:00 PM ET.

Information We Collect

When you visit our site, we automatically collect device information including your browser type, IP address, time zone, and cookies. We also collect information about pages you view and how you interact with the site.

We collect Device Information using:

  • Cookies - data files placed on your device that often include an anonymous unique identifier.
  • Log files - records of actions on the site including IP address, browser type, and timestamps.
  • Web beacons, tags, and pixels - electronic files used to record how you browse the site.

When you make a purchase, we collect your name, billing and shipping address, payment information, email, and phone number (Order Information). We may also collect data from voluntary participants through lead forms on platforms like LinkedIn or Facebook.

How We Use Your Information

We use Order Information to fulfill orders, process payments, arrange shipping, and communicate with you. We also use it to:

  • Screen orders for potential fraud
  • Provide information or advertising related to our products, where you have opted in

We use Device Information to improve and optimize our site and understand how customers use shopvsc.com.

Sharing Your Information

We share your information with third parties only as necessary:

  • Shopify - our e-commerce platform. See shopify.com/legal/privacy.
  • Google Analytics - site analytics. Opt out at tools.google.com/dlpage/gaoptout.
  • Shipping carriers - UPS, FedEx, and others to fulfill your order.

We may also disclose your information to comply with applicable laws or respond to legal requests.

Behavioral Advertising

We may use your information to provide targeted advertisements. To opt out, visit the Digital Advertising Alliance opt-out portal at optout.aboutads.info, Facebook Ad Settings, or Google Ad Settings.

Your Rights

If you are a European resident, you have the right to access, correct, update, or request deletion of your personal information, and to object to or restrict its processing.

If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us using the information below.

Data Retention

We retain your Order Information for our records unless you ask us to delete it. Device Information is retained only as long as necessary to provide our services and meet legal obligations.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date.

Contact Us

  • Email: customerservice@shopvsc.com
  • Phone: (800) 872-5744
  • Mail: VSC, Inc., 46725 Magellan Dr, Novi, MI 48377
  • Hours: Mon-Fri 8:00 AM - 5:00 PM ET